Terms And Conditions

Introduction

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’ means the Remover. For the purposes of this Agreement an item is defined as the entire contents of a box, parcel, package, carton, or similar container, and any other object or thing that is moved, handled

1. General Terms

1. Normal access is required for the delivery to a single maintained residence accessed by direct road route. Vehicle must be able to gain legal and safe access and park within 20 meters of the ground floor entrance to a house or an apartment door. Delivery must be able to take place through an unobstructed entrance / stairs / elevator large enough to accommodate all goods.
2.  Delivery will be to the ground floor or the second floor (assuming that the ground floor is the first floor). An additional fee will be charged for arranging a parking suspension, the use of a shuttle vehicle and/or an elevator.
3.  We are required to unpack all the items and collect the packing materials on the same day of job completion. Failure to comply with this guideline due to refusal of client willresult in applying extra charge.
4.  Parking is to be arranged by the client / building management / property owners. Any parking fees or other charges that needs to be paid in order to carry out services should be made on your behalf.
5. The Services are provided within normal working hours of the Company, which are 8:30 a.m. to 5:00 p.m. from Sunday to Thursday, excluding public holidays. Unless otherwise agreed by the Company upon payment of surcharges, the Company does not normally perform the Services on Friday or any public holiday. 

2. Our Quotation:

Our quotation is a fixed price and is valid for 30 days. Unless otherwise stated it does not include Insurance, customs duties and inspections or any other fees payable to government bodies. Current applicable surcharges are included in our quote.

Variations in currency exchange rates, base charges, rates of shipping lines, destination agents, service providers used, outsourced services used may effect the quoted value. Freightcharges if any are subject to change with or without prior notice. Any charges levied by third parties or increased costs that are beyond our control may affect the quote.

We may change the price or make additional charges if any of the following have not been taken into account when preparing our quotation and confirmed by us in writing.

1. You do not accept it in writing within 30 days, with a firm removal date to which we agree in writing.
2. Our costs increase or decrease because of currency fluctuations or changes in taxation or freight charges beyond our control.
3. The work is carried out on a Friday or Public Holiday at your request.
4. We have to collect or deliver goods above the ground and first upper floor.
5. We supply any additional services, including moving or storing extra goods (these conditions apply to such work).
6. The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 meters of the doorway, which means extra work.
7. There are delays or events outside our reasonable control, or dependency on third parties as per common industry practice.
8. The amount quoted/Invoiced is net of all taxes/levies/charges, etc. as applicable in your country.

3. Work not included in our quotation:

Unless agreed by us in writing we will not: 

1. Dismantle or assemble any flat-pack furniture or fittings. 
2. Disconnect or reconnect appliances, fixtures, fittings, air conditions or electrical equipment. 
3. Take up or lay floor coverings. 
4. Move items from a loft, unless properly lit, and floored and safe access is provided.  
5. Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters and the like. 

Our staff are not authorized or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services. 

4. Your responsibility:

It will be your sole responsibility to:

1. To make sure that electricity is available at origin and/or destination at the moment of removal and/or delivery in order to provide the service. In the eventuality that electricity is not available, MoveHub Freights LLC will not be held responsible for not conducting the service and no refund will be granted to the Customer. Extra charge may apply if the service cannot be conducted at the moment of removal and/or delivery due to any circumstances that are beyond our control.
2. Declare to us the value of the goods being removed and/or stored. 
3. Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks.
4. Obtain at your own expense, all documents and permissions necessary for the removal to be completed.
5. Be present or represented throughout the removal as it will be your responsibility for the security of your goods at Origin and Destination.
6. Where we provide you with inventories, receipts, waybills, job sheets or other relevant documents, you will ensure that they are signed by you or your authorized 
   representative as confirmation of collection or delivery of the goods.
7. Take all reasonable steps to ensure that nothing is taken away in error or left behind.
8. Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
9. Empty properly, defrost / clean refrigerators and deep freezers, we are not responsible for the contents, perishable or frozen food. Washing machines to be drained and 
   locked. Ensure that all domestic and garden appliances, including petrol lawn movers are clean and dry and have no residual fluid left in them.
10. Provide us with a contact address for correspondence during the removal transit and /or storage of goods. 

Other than by reason of our negligence, we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters. 

5. Goods not to be submitted for removal or storage: 

The following items are specifically excluded from this contract. 

1. ) Jewelry, watches, trinkets, precious stones or metals, money, deeds, securities, stamps goods or collections or items of precious nature.
2. Electronic gadgets such as mobile phones, tablets, laptops or items of such nature.  
3. Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
4. Plants or goods likely to encourage vermin or other pests or to cause infestation.
5. Refrigerated or frozen food or drink.
6. Any animals and their cages or tanks including pets, birds or fish.
7. Goods which require special license or government permission for export or import. 

Items mentioned above are the sole responsibility of the client. If you submit such goods without our knowledge and prior written agreement, MoveHub Freights LLC will not be liable for any loss/damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. In addition, we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs: c and d. You agree to pay us any charges, expenses, damages, legal costs or penalties reasonably incurred by us in disposing of the 
goods. 

6. Ownership of the goods: 

By entering into this contract, you declare that: 

1. The goods to be removed and/or stored are your own property, or
2. The person(s) who own or have an interest in them, have given you authority to make this contract, and have been made aware of these conditions.
3. You will meet any claims for damages and/or costs against us if these declarations are not true. 

7. Sub-contracting the work: 

MoveHub Freights LLC reserves the right to sub-contract some or all of the work (packers, loaders, trucks, carpenters). In the event that we sub-contract, these terms & conditions will still apply. 

8. Route and method 

1. We have the right to choose the route for delivery.  
2. Unless it has been specifically agreed in writing on our quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other customers.  

9. Paying for the Removal: 

Unless otherwise agreed by us in writing: 

1. Payment is required, by cleared funds within 30 days (if credit facility is available) or advance as agreed of the removal or storage period.  
2. You may not withhold any part of the agreed price.
3. Credit Card payments to be discussed before accepting a quote. 

Our Final Invoice will be based on the actual weight / volume packed and transported. 

Sea Shipments: The total volume that can be accommodated in a 1 x 20 ft. DC container is 30 cubic meter, and in 1 x 40 ft. DC container is 60 cubic meter. If due to increase in final packed volume, the cargo does not fit in a 1 x 20 ft. DC container, the entire shipment will have to be shipped in a 1 x 40 ft. DC container or balance via LCL to accommodate the additional 
volume, all charges applicable will be additional. 

Air Shipments: The Final Invoice will be based on the chargeable weight (either actual or volumetric) whichever is higher. 

10. Insurance Claims: 

As professional relocation organization every care will be taken with your goods whilst in transit however on very rare occasions, the unexpected can happen, therefore we recommend that the shipper procures a comprehensive insurance cover against accidental damages. 
We can arrange for below Insurance cover through reliable insurance providers: - 

1. All Risk Cover at a premium 3.5% of the total declared value (Professionally packed by MoveHub Freights LLC)
2. Total Loss Cover at a premium of 2% to 3% of the total declared value (Owner packed) 
   In addition to the above, we also provide the following special extensions for your personal effects, if required at a premium of 0.75% to 1.5% of the declared value. 
3. Pairs & Sets, 
4. Mold & Mildew,
5. Mechanical, Electronic, or Electrical Derangement. 

Note: 

1. Please note each and every item has to be insured without exception/selection.
2. No partial coverage for items/packages for insurance will be accepted.
3. Indicate the quantity for each item. If you have similar items belonging to the same group, but with a different value, please list them separately.
4. The cover will be subject to an excess of AED 500/-
5. In case if shipment is not insured, MoveHub Freights LLC will not be responsible for any loss, damage or non-delivery of effects, after the completion of packing and removal 
   of cargo. 

Our liability for loss or missing or damages are limited to the value up to AED 20/- for each box or article as per inventory / packing list which is lost or damaged as a direct result of any negligence by us once proved. If we are liable to loss/damage during the move process, we will pay up to a maximum sum of AED 250/- per job. 

MoveHub Freights LLC will not be liable to any damage incurred due to extra services required by the client e.g. drilling, etc. 

Other than by any reason of negligence, we will not be liable for any loss, damage or failure to produce the goods if it is caused by those circumstances resulting from: 

1. By fire howsoever caused
2. War, invasion, strikes, acts of foreign enemies or other such events outside our reasonable control. 
3. Normal wear and tear, leakages or evaporation, atmospheric or climatic changes.
4. Any damages to goods which are not packed / unpacked by us. 

Force Majeure: Neither Party shall be liable for any event that is beyond the reasonable control of other Party, including Act of God, war, terrorism, explosions, floods, mechanical breakdowns, strikes, labor unrest, governmental regulation, breakdown in essential utilities, etc. 

Exclusion of Consequential Damages: In no event shall either Party be liable for consequential, indirect, special, punitive or other damages of any kind (including for loss of profit, loss of revenue, loss of anticipated savings, loss or corruption of data, loss of contract or opportunity, loss of goodwill), even if advised of the likelihood of such damages occurring. 

Limitation of Liability: In no event shall either party’s liability to the other party or any other person or entity arising out of or in connection with this Contract/Purchase Order or the services exceed, in the aggregate, the total value of the Contract/Purchase Order whether such liability is based on an action in contract, warranty, strict liability or tort (including, without limitation, 
negligence) or otherwise. 

11.  Claims: 

All claims for loss or damage to the goods must be notified in writing at the time of delivery on delivery note or by email and not verbally to the packers, advising on the approximate value and nature of loss/damage. Initial written notification of such loss or damage, must be reported within 24 hours of delivery of the goods. In the absence of these notifications the client hereby waives or agrees to waive all claims for loss or damage. 

12.  Damage to property other then goods. 

MoveHub Freights LLC will not be held liable or responsible for any accidental damages that may incur towards the Customer’s premises and/or property other than the goods submitted for removal as a result of any removal and/or delivery as well as un/packing and/or dis/assembling of their belongings.  

1. In the event that the goods cannot be carried through elevators and staircase carry is necessary to move them which may inevitably cause damage to their premises, property or goods, MoveHub Freights LLC shall not accept that they were negligent and will not accept any liability or responsibility.
2. If it is the case that we advise against moving certain goods as it will inevitably cause damage but you give us your express instruction to move said goods and damage is caused, we shall not accept that we were negligent and not be liable for the same. 

13.  Charges if you postpone or cancel the removal / contract. 

Once accepted, the quotation shall form part of the contract and all the terms therein shall be binding. If the customer wishes to cancel or terminate or postpone the contract before its full performance by the company, the customer shall be liable to pay a cancellation or early termination charge to compensate the company for any loss it shall sustain by reason of such cancellation, early termination or postponing the move. Such charge shall be without prejudice to any rights that the company may have against the customer in relation to such early termination.

1. If in the event that acceptance of the offer is cancelled or postpone by the client within 7 working days, a cancellation charges of AED 1500 will be applied as administration fee.
2. We will be flexible to postpone the move at no additional cost subject to availability on that particular date. If dates are not available as per your requirement and should you need to cancel, then cancellation fees will apply.
3. If the move is cancelled on the day of the packing or after packing, the cancellation charges will be 50% of the quote value or at actuals if higher as administration fee and to cover the resources used for the service. 

Note: if the shipment is cancelled after packing while being in our storage then storage charges will also be applicable.  

14.  Delays in Transit: 

Other than by reason of our negligence, we will not be liable for delays in transit. Door to Door Transit time given in the quote is estimated as per current Vessel Schedules including custom clearance time at origin/destination ports and ocean transit time. This may change subject to Vessel availability while booking the container, release of the shipment from customs at origin/destination port, vessel arrival and departure dates etc. At no stages, We, MoveHub Freights LLC, will be responsible for any delay in transit due to reasons which are beyond our control. 

1. If through no fault of our, we are unable to deliver your goods, we will take them into our stores. The Agreement will then be fulfilled and any additional services including storage and delivery will be at your expense.
2. Any transit time quoted by us are estimated and based upon information known to us at the time. Transit times may vary due to a number of factors outside our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise you of any changes to the transit times as soon as we become aware. We will not be liable for any compensation as a result of these delays. 

15.  Storage Terms:

Unless otherwise agreed all storage payments are payable on monthly basis in advance and prior to delivery of shipment from warehouse. 

In the event storage payments are not received more than 60 calendar days, MoveHub Freights LLC and our partners reserve the right to dispose, sell or donate the said shipment and recover the payments due without notice being required to be given to the Customer. 

Forwarding email address: For goods in storage you must provide a correspondence email address and notify us if it changes. Correspondence will be considered received by you 5 days after posting it to your last address held by us.

At the time of delivery of the goods to the company, the customer has to register one or more authorized signatories who will be permitted access to your goods in your absence.  If this information in unavailable, then only the customer will be allowed to access the goods. 

Inventory / receipt - Where we produce an inventory or receipt of your goods and send it to you, it will be accepted as accurate unless you write to us within 3 days of receiving it, notifying us of any errors or omissions.  

Storage charge reviews
Our storage charges are reviewed periodically. In this event you will be given 28 days’ notice in writing of any changes.  

It is the responsibility of the owner of the goods to arrange for insurance while the goods are in storage. If insurance is to be arranged by MoveHub Freights LLC we would need the detailed valued inventory prior to the commencement of the storage period. 

During any time that the goods are stored at any warehouse (except temporary storage in transit) the company will allow the customer access to the warehouse during normal working hours for the purposes of checking the Goods, and identifying any particular Goods that it wishes to remove provided that the Customer gives the Company reasonable notice of his wish to inspect the Goods. 

Re-delivery –  

1. Booking of storage check out or re-delivery to new residence should be advised at the earliest or within 7 days minimum prior to the requested schedule. Availability will be confirmed by MoveHub Freights LLC and in the event that requested date is not available alternative dates will instead be offered.
2. Quote may change where we have given you a price including redelivery from store within our Quotation and the re-delivery from store has not taken place within six months from the date of the issue of the quotation.  

Handing out charges - If you make your own arrangements to collect the goods from our warehouse, we are entitled to make a warehouse handling charge of Aed 15 per cbm or minimum of Aed 350, whatever is higher for handing them over. Our liability will cease upon handling over the goods. 

Termination - If payments are up to date we will not end this contract except by giving you 3 calendar months’ notice in writing. You may terminate your storage contract by giving at least 7 days’ notice. Provided there are no outstanding amounts due on your account we can release the goods earlier if necessary. 

16.  Groupage Shipments 

Groupage (shared container) shipments will cost less but have longer waiting / transit / delivery time – The typical waiting time is 2-10 weeks prior to dispatch and will be on groupage mode until delivery which mean there could be waiting time at the destination too depending on destination before delivery is done. The delivery timeframe is not guaranteed however we / our partners will keep you posted on the status. 
All contracts are performed with in accordance with the Standard Trading Terms and Conditions limiting our role and liability as an intermediary. 

17.  Disputes 

The terms and conditions stated herein shall be construed, interpreted and governed by the laws in UAE and any dispute with regard to the same shall be referred to the Dubai courts. The Customer further waives irrevocably any claim that the UAE is not a convenient forum, and agrees irrevocably that the UAE is a convenient forum as to any action arising out of or in connection with this Contract. The parties further agree that if either party commences any action relating to this Contract in any forum other than the UAE, that party shall pay all the attorneys’ fees and costs incurred by the other in seeking to stay or transfer the said action to a UAE forum or in seeking to dismiss or defend the said action.